Frequently Asked Questions
Q: Where is The Ellington located?
A: The Ellington is located at 191 Beaufort St, just north of the Newcastle St intersection.
Q: Can I talk during a performance?
The Ellington is a performance based venue and we ask that conversation is kept to a minimum during performances. However some shows (such as late night groove series) are louder and talking is not a problem.
Q: Is there a dress code?
A: Smart casual dress is recommended.
Q: How do I buy tickets as a gift or for a friend?
A: When you are buying tickets, enter the name of the attendee on the “YOUR INFORMATION” page. On the purchase page, where you enter credit card information, you can purchase the tickets with any credit card you like.
Q: What is your refund policy?
A: Tickets to Ellington concerts are not refundable, however our office staff can organise a ticket credit transfer to one of our many performances. Tickets to Ellington concerts that are cancelled are fully refunded, unless you prefer to use your credit for another show. Memberships and Gift Cards are not refundable. Merchandise is replaced if the product is deemed faulty or there is a major or minor problem with the product. If a suitable replacement cannot be sourced then a refund will be given. The Ellington does not refund items if you simply change your mind. More information or clarification on refunds can be given by sending an email to firstname.lastname@example.org
Q: Do you serve food and drinks?
A: We offer a casual tapas menu and food is available from opening until one hour before close.
Q: Is it true that we might be sharing our table?
A: As you book table places not tables on busy nights you may be asked to share a table. If you would like to guarantee a table for two then there may be an option on the website for this when you book (not available for all shows).
Q: I have a table booked for the first show, can I stay on for a later show?
Tickets are only valid for the duration of the booked show. If you would like to guarantee a place for a subsequent show we recommend booking online for both shows. We do welcome you to stay at the bar or move to the upstairs cocktail lounge but this is subject to capacity limits.
Q: Is there an age restriction at your venue?
A: The Ellington is a licensed venue our management policy is that minors (under 18 years of age) must be signed in at the door by their guardian and must be accompanied by their guardian at all times whilst in the club. Consumption of alcohol is strictly forbidden by minors and is an offence punishable by law. The guardian must be at least 30 years of age.
Q: What are my payment options?
A: Cash, American Express, VISA, MasterCard, or Ellington Jazz Club Gift Cards. Our website uses Paypal.
Q: Do you rent The Ellington Jazz Club for private events?
A: The upstairs area is available for private events and on rare occasions the downstairs area may be available. Generally we are open for concerts 7 days a week. Enquiries for private events can be sent to email@example.com
Q: Do you take group reservations?
A: Yes. There is an option on the website for people to choose to sit with members of a group. For groups larger than 10 pax you may be divided into two groups of tables. It is also possible to book space in our upstairs lounge.
Q: How long will a show run for?
A: Most shows are two one hour sets with a half an hour break in the middle.
Q: Can I take photographs at the club?
A: You should always gain permission from the artists first if you are carrying out professional photography. Some artists do not allow photos at their concerts. Personal photography/videoing for social media etc. is fine. Club policy allows photos with no flash.
Q: What can I do if table seats are sold out to a concert I want to see?
A: The bar area is always first come, first served, there are bar stools at the back of the room so if you arrive early enough you may be able to secure one.
Q: What time should I arrive? What is your seating policy?
A: Doors open at 6:30 p.m (or half an hour before the billed time of the earliest show). The exception is Sunday 3pm shows – licensing restrictions mean we can’t open doors until 3pm on a Sunday. Shows start half an hour after the billed time and we recommend you aim to arrive at the billed start time. Your tickets may be forfeited if you arrive after the show starts.
Q: Do you seat incomplete parties?
A: Yes. Please quote your booking number at the door and we will show you to your table.
Q: Is there a student discount?
A: There are student rates, please see individual shows for pricing.
Q: Does the club have disabled access?
A: Yes. The downstairs area has disabled access.
Q: If I book a ticket for upstairs can I see the show?
A: There is a live audio/visual feed of the show downstairs only. If tickets for downstairs become available on the night you may be able to upgrade to a downstairs ticket.
Q: Do you take table requests?
A: Yes we take requests and make every attempt to accommodate them, however it is not always possible to give you your requested table due to seating logistics.
Q: What are the different ticket types at The Ellington?
General Admission refers to patrons who have not purchased a membership.
Jazz Standard / Student applies to patrons who have purchased a Jazz Standard Membership and show this card on entry or to students who show their student card on entry.
Duke Duchess applies to those who have purchased a Duke/Duchess membership and show this card on entry.
Table restricted view refers to a few table places which have sight line issues across the grand piano, but allow seated table entry.
More detail about memberships is on the website where they may be purchased.